Phones
AI phone agents
Answer every call, book the job and hand off to a person when it matters. Works with the phone system you already have.
How it works
AI automation consulting for small business
AI that pays for itself. Cha-ching.
Two telecom veterans who've run the phones, the help desk and the billing help you put AI where it makes money, with a human one transfer away.
Book a free 30-minute AI call
Free. Remote, anywhere in the US.
We reply within 1 business day.
Cha-ching AI receipt
- Missed calls answered
- Tickets triaged
- Invoices chased
- Leads followed up
- PDFs keyed in
Total Cha-ching!
- Two telecom veterans
- Help desks
- Billing platforms
- Phone systems
- Infrastructure
- Running businesses
Where AI makes you money
Start where the money leaks.
Most businesses don't need an AI strategy. They need the phone answered after hours, the invoice chased the day it goes overdue, and the ticket routed before the customer calls back angry. That's where we start.
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Help desk
AI for your help desk
Triage, draft and resolve the repetitive tickets so your people spend their day on the ones that need judgment.
How it works
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Billing
AI for billing & collections
Reminders that go out on time, failed payments followed up, and billing questions answered from the actual invoice.
How it works
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Leads
AI lead follow-up
Reply to every web form, missed call and quote request in minutes instead of tomorrow, while the lead is still shopping.
How it works
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Back office
AI document automation
Pull the data out of invoices, orders and PDFs and into your systems, without anyone retyping it.
How it works
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Our home turf
AI for ISPs & MSPs
Outage storms, tier-1 tickets, billing calls and after-hours pages, from people who've worked those queues.
How it works
How it works
One call, one plan, one workflow at a time.
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A free 30-minute call
You walk us through how calls, tickets, invoices and leads move through your business today. We ask a lot of questions about the boring parts, because that's where the money is.
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A short, plain plan
We write up the two or three places AI would pay for itself, what each would take, and what we'd leave alone. If AI isn't a fit yet, we'll say so.
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We build it with you
We start with one workflow, measure it against how things work today, and keep a person in the loop until the results say otherwise.
Why us
Why two telecom people?
Telecom is a business of tickets, invoices and phone calls at scale. Customers call when something breaks, call again when the bill looks wrong, and every call that goes unanswered is a customer someone else gets to keep.
We've spent our careers on the systems behind that: the help desks, the billing platforms, the phone systems and the infrastructure underneath them, and on running the businesses that depend on all of it.
That's the lens we bring to AI. Not demos. Workflows that have to hold up at 2 a.m., plug into what you already run, and hand off to a person cleanly when they should.
- Help desks and support queues
- Billing, invoicing and collections
- Phone systems, call routing and IVRs
- Infrastructure that has to stay up
- Software engineering that ships
- Running teams and businesses
Where we don't use AI
AI is good at the repetitive middle of a process. It isn't a replacement for judgment, and your customers can tell the difference. In Gartner's survey, most customers said they'd rather companies didn't use AI for service, and their top worry was not being able to reach a person. So we build around that:
- Anywhere a customer can't reach a person when they ask for one.
- Credits, refunds or cancellations without a human sign-off.
- Your customer data in tools you haven't approved.
- Projects where the honest answer is a better spreadsheet.
Questions
Fair questions
Is the call really free?
Yes. Thirty minutes, no slides, no obligation. If we can help, we'll send a short written plan afterwards. If we can't, we'll tell you who or what might.
What does it cost after that?
It depends on the workflow. After the call we scope a fixed first project so you know the cost before you commit to anything. Some of the best wins are small.
What happens to our data?
We work inside the tools you already use wherever we can, keep customer data out of anything you haven't approved, and write down which AI vendors touch what before anything goes live.
What if AI isn't a fit for us?
Then we'll say so on the call. Sometimes the fix is a better process, a cleaner phone tree or a report someone actually reads.
Will my customers still reach a human?
Always. Every phone agent and chat flow we build has a clear path to a person, and we test the handoff as hard as we test the AI.
Do you only work with telecom companies?
No. Telecom is where we learned this work, but the same problems show up in home services, clinics, agencies, logistics and software companies. If you take calls, answer tickets or send invoices, we should talk.
Who are you, exactly?
Two telecom veterans with backgrounds in running businesses, management, software engineering, help desks, billing platforms and infrastructure. We'll introduce ourselves properly on the call.