About Cha-ching AI
Two telecom veterans with a practical idea about AI
We've spent our careers running the machinery behind telecom: the help desks, billing platforms, phone systems and infrastructure, and the businesses on top of them.
Background
What we've worked on
Telecom is an unforgiving place to learn operations. When the phones stop, the help desk floods. When billing is wrong, customers leave. Everything has to stay up, and everything has to be paid for.
- Running businesses. Starting them, growing them, and owning the results when the numbers didn't work.
- Management. Leading support, engineering and operations teams, and hiring for the jobs nobody wants to do twice.
- Software engineering. Building and shipping the systems that the rest of the business runs on.
- Help desks. Standing up support operations: queues, routing, escalation paths and the knowledge base everyone forgets to update.
- Billing platforms. Rating, invoicing, payments, collections and the long tail of edge cases that decide whether revenue actually arrives.
- Infrastructure. Phone systems, networks and the unglamorous plumbing that has to work at 2 a.m.
Why AI, why now
The tools got good. Most projects still don't pay.
AI is now genuinely good at the repetitive middle of a process: reading a ticket, answering a routine call, drafting the reminder, pulling numbers out of a PDF. That's the work that eats a small team's week.
But most AI projects never pay off. MIT researchers found that the large majority of generative AI pilots showed no measurable impact on the bottom line, and back-office work was where the returns actually showed up. Our read: projects fail when they start from a demo instead of a workflow, and when nobody measures them against how the job gets done today.
We started Cha-ching AI to do it the other way around. Start from the queue, the phone line or the invoice run. Change one thing. Measure it. Keep what pays.
How we work
House rules
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One workflow at a time
No platform overhaul. We pick the task with the clearest payoff and get it working before touching the next one.
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Measured against today
Handle time, response time, resolution, cash collected: whatever the workflow is for, we measure it before and after.
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A person stays in the loop
Customers can always reach a human, and credits, refunds and judgment calls stay with your team.
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Inside your tools
We work in the phone system, help desk, billing and CRM you already run, not in yet another dashboard.
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Plain answers
A short written plan, in plain English. If AI isn't the right fix, we'll tell you on the call.
Why no names or photos?
We'd rather this site be about your business than about us. You'll meet us properly on the call, names and all, and you can ask us anything about where we've worked and what we've built.