Cha-ching AI

AI voice agent implementation

AI phone agents that work with your existing phone system

An AI that answers and books calls is the easy part to demo. The hard part is the phone system around it: transfers that land, caller ID that isn't flagged, and a person on the line when someone asks for one. That part is our day job.

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Sound familiar?

The calls you're losing right now

Nobody decides to miss calls. It just happens at lunch, at closing time, on Monday morning, and every evening after the office empties out.

  • After-hours voicemail. Plenty of callers who reach voicemail don't leave a message. They hang up and dial the next business in the search results.
  • The rush hour pile-up. Everyone calls at once, the hold queue grows, and the person at the front desk is also checking someone in.
  • Phone-tree mazes. "Press 4 for billing" menus that callers give up on halfway through, or zero out of to reach anyone at all.
  • The same five questions. Hours, service area, "do you do this kind of job," "where's my appointment," and "can I reschedule," asked all day long.
  • Callbacks nobody tracks. "We'll call you back" written on a sticky note, or not written down at all.
  • Interrupted work. Your most skilled people pulled off real work to answer a call a script could have handled.

What we build

An AI receptionist connected to your real phones

You keep your numbers, your carrier and your desk phones. The agent joins the system you already run and picks up the calls you'd otherwise miss.

  • Answering on your existing numbers

    We connect the agent either on its own SIP trunk or as a forwarding destination for overflow and after-hours, so your hunt groups, ring groups and desk phones keep working exactly as they do today.

  • Booking and intake

    The agent takes the caller's details, checks your calendar or job system, books the slot and texts a confirmation. It writes the whole thing to the scheduling or CRM tool you use, such as ServiceTitan, Jobber, Housecall Pro, HubSpot and the like.

  • Warm transfers, not cold drops

    When a caller needs a person, the agent hands off with context: a short whisper before the call connects, or a summary waiting in the ticket. Nobody asks "how can I help you?" for the third time. If the transfer isn't answered, it takes a callback instead of dumping the caller in voicemail.

  • After-hours routing with rules

    Your on-call rules, written down and followed every time. Urgent calls ring the on-call phone, routine calls get booked for the morning, and nothing important waits in a voicemail box until Monday.

  • Overflow during the rush

    The agent can pick up only when your team is busy or the hold queue passes a limit you set. Your regulars still hear a familiar voice when someone's free; nobody else waits on hold.

  • A summary for every call

    Each call ends as a short written summary in the right place, with the outcome, the caller's details and the transcript one click away. Recording happens with the disclosures your state requires.

Before it goes live

What telecom people check that demos skip

A voice agent that sounds great in a browser can still fall apart on a real phone line. These are the things we test on actual calls before your customers ever hear it:

  • The latency budget. Speech recognition, the model, voice synthesis and the carrier each add delay. Callers notice every pause, so we measure response time end to end on real calls, not in a demo.
  • Barge-in. Callers interrupt. The agent has to stop talking when they do, and not mistake a cough, a barking dog or a TV in the background for an interruption.
  • Transfers that actually transfer. Whether your system hands the call off (SIP REFER) or bridges it, whether the caller ID comes through to your team, and what happens when nobody answers.
  • Caller ID reputation. Callbacks and reminders need numbers with proper STIR/SHAKEN attestation through your carrier, or they show up on customers' phones as "Spam Likely."
  • Consent for AI voices. The FCC has ruled that AI-generated voices count as artificial voices under robocall rules, so outbound AI calls to consumers need prior consent. We keep AI outbound to people who asked for the call.
  • Recording disclosures. Some states require everyone on the call to consent to recording, so the agent says so up front where it needs to.

Running costs

What an AI voice agent costs per minute

Running costs are usually quoted per minute, and they come from a stack: your telephony (the carrier or SIP trunk), speech-to-text, the language model, the synthetic voice, and the voice-agent platform that ties them together. Some vendors bundle all of it into one rate; others bill each piece separately, and premium voices and larger models cost more.

Rather than quote you a sticker price, we estimate your per-minute cost from your actual call volume and average call length, then put it next to what those calls cost you today in staff time, hold-queue hang-ups and missed bookings. If the numbers don't work, we'll tell you before you spend anything.

Where a person still picks up

Callers forgive a short wait. They don't forgive an AI that won't let them talk to anyone. These stay with your team:

  • Anyone who says "person," "agent" or presses zero gets one, every time.
  • Angry or confused callers are handed off early, not argued with.
  • Card payments go to your existing secure payment line, never through the AI.
  • If a caller describes an emergency, the agent tells them to hang up and dial 911, and alerts your on-call contact.

How we work

Call, pilot, roll out

  1. Free 30-minute call

    We look at how calls reach you today: your numbers, your phone system, when calls get missed and what callers ask for. Then we pick the slice with the clearest payoff.

  2. Pilot on after-hours or overflow

    Most pilots start where nobody is answering anyway, so there's nothing to lose. We measure answered calls, bookings and transfers, and a person listens to calls until you trust it.

  3. Roll out what works

    Extend to more hours, more call types or outbound callbacks only when the pilot pays for itself. Anything callers don't like gets changed or switched off.

Questions

Questions about AI on the phones

Do we have to change phone providers or numbers?

No. The agent can sit behind your existing numbers as an overflow or after-hours destination, or connect on its own SIP trunk if your phone system supports one. Your numbers stay yours.

Will callers know they're talking to AI?

Yes. We have the agent say so up front. It's the honest thing to do, disclosure is expected in more places every year, and callers are more forgiving of a clearly labeled assistant than one pretending to be a person.

How much does an AI voice agent cost per minute?

It depends on the platform, the voice, the model and whether telephony is bundled in. We estimate it from your real call volume before you commit, and we compare it with what those calls cost you now.

Can it make outbound calls?

Carefully. Callbacks and reminders to people who asked for them, from properly attested numbers. No cold calling: AI voices fall under robocall rules, and your reputation is worth more than a dialer.

What if it gets something wrong?

Every call is summarized, and during the pilot a person reviews them. Wrong answers become fixes to the agent's instructions, not surprises in your reviews.

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Find out where AI pays in your week.

Thirty minutes, no slide deck. Walk us through how your phones, help desk, billing and follow-up work today. We'll point at the two or three places AI would pay for itself, or tell you plainly if it won't.

Book a free 30-minute AI call